Should I choose a filtering hood or an extractor hood?
We recommend installing the extractor version as it is more effective, safer and quieter. It can expel polluted air outside through an exhaust duct and draw in fresh air, making the environment safer. Safety is particularly important when using gas-burning appliances, as stated by Italian Law 46/90. Extractor hoods are also quieter because the motor unit’s rotation speed is generally much lower, resulting in fewer internal vortices.
How to choose a hood based on extraction capacity?
The volume of the kitchen determines the required extraction capacity. An effective hood changes the air in the kitchen 10 times per hour*. A powerful motor ensures greater silence and less energy consumption because it is effective at low speeds.
A hood does not disturb if it extracts sufficiently without exceeding 55 dB(A) of sound power. A powerful motor can also be effective at lower, quieter speeds.
*Fan Handbook - F. Bleier 1999
How to correctly install the hood?
The hood should be installed at a minimum distance of 65 cm from the hob. We recommend not installing it more than 75 cm from the hob so that it can extract fumes correctly. Furthermore, the fume exhaust should be as close as possible to the hood. Choose ducts of 150 mm in diameter (or no less than 120 mm), no longer than 3-4 meters with a maximum of 2 bends. Warning: the warranty does not cover any damages caused by not respecting the minimum safety distances.
Which ducting is advisable to use for better performance?
A duct diameter of 150 mm is optimal for hoods with a flow rate of 300 m3/h or higher. If ducting with this diameter cannot be installed, we recommend a diameter of 120 mm. Smaller ducting can negatively affect the flow rate and noise level of the hood.
How do you test extraction?
Before performing the extraction test, ensure that the hood has been installed correctly, following the instructions in the installation booklet provided with the product. A preliminary extraction test can be performed by turning on both the hood and the hob, and then bringing a pan of water to a boil. If the installation is correct and the poor extraction is due to a product defect, request help from the authorised Faber Technical Assistance Centre (info at the link https://www.faberspa.com/centri-assistenza/) by sending the details of the code written on the label inside the hood. Alternatively, you can open a service ticket by calling the number +353 (0) 15339862
How is hood performance measured?
The extraction capacity and noise level of Faber hoods are measured according to the international standards IEC/EN 61591 and IEC/EN 60704-3 (sound power), specifically devised by certification bodies to detect the performances of kitchen hoods. These methods reproduce typical installation and operating conditions, therefore providing realistic and reliable data. Demand that the performance of hoods refer to these standards: you will be able to rely on correct, complete, and reliable information – just as we provide. Our laboratory is accredited by IMQ and NEMKO, and all performances of Faber hoods, including the grease capture capacity of the filters and the brightness of the lamps, are measured internally.
How to clean the hood?
To clean your kitchen hood use a soft cloth and a chlorine-free neutral detergent to avoid damaging the finish. To discover the range of Faber products for cleaning hoods and kitchen worktops, visit the Filters and Accessories page.
How can I get the instruction booklet for my hood?
You can download the instruction booklet by entering the model code of the hood in the Product Documentation section, Support area.
I have a flashing light, do I need to request Technical Assistance?
Before contacting Technical Assistance to request help, consult the “Use” and “Maintenance” sections of the hood’s instruction booklet.
The hood is not extracting well, what should I do?
Check the installation, ensuring that it has been carried out as per the instruction booklet provided with the hood. If the installation is correct, request the help of the authorised Faber Technical Assistance Centre (info at the link https://www.faberspa.com/centri-assistenza/), by sending the code on the label inside the hood. Alternatively, open a service ticket by calling the number +353 (0) 15339862
How can I identify the hood I have at home?
The model of each hood is shown on the label inside the product (identifiable by removing the metal filters/grid). This label has a service code, in the top right part, of 7 or 9 digits starting with 63..., or a 10-digit code with the format 110.xxxx.xxx.
What should I do if the label that shows the details of the hood is no longer readable?
If the label is illegible or worn, assistance can be requested by filling out the Form in the Support section.
How can I stop the hood from making noise?
The hood’s noise is caused by the passage of air inside it during operation. Faber hood components are designed to reduce the obstacles to the airflow, achieving excellent results in terms of low noise emission. An effective precaution to prevent an increase in noise is to use properly sized ducting (120-150 mm in diameter) for the air outlet. Dirty or saturated filters can obstruct the airflow: periodic cleaning (or replacement) of the filters ensures a smooth airflow. Moreover, the hood can be soundproofed by adopting Faber’s innovative noise-reduction technologies. Discover our technologies.
I have purchased an island hood, can I position the exhaust duct laterally?
The hood has a hole near the upper plate through which the ducting for the fumes can pass. Additional outlets, such as on chimneys, are not recommended because any aesthetic damage caused to the steel would then not be covered by the warranty.
I have lost the warranty certificate, can I have a new one?
Yes, you can request the warranty certificate by filling out the Form in the Support section.
The hood is vibrating unusually, what should I do?
Check the installation, ensuring that it has been carried out as per the instruction booklet provided with the hood. If the installation is correct and the noise is generated by the product, request the help of the authorised Faber Technical Assistance Centre (info at the link https://www.faberspa.com/centri-assistenza/), by sending the code on the label inside the hood. Alternatively, open a service ticket by calling the number +353 (0) 15339862
The hood’s keypad does not work, who should I contact?
Contact the local authorised Faber Technical Assistance Centre (info at the link https://www.faberspa.com/centri-assistenza/), sending the code on the label inside the hood. Alternatively, open a service ticket by calling the number +353 (0) 15339862
Why doesn’t the Technical Assistance Centre take action for problems related to the product’s aesthetics?
Any aesthetic defect of the product must be reported to the technician at the time of installation, or when opening the hood’s packaging. Subsequent complaints and any action from the Technical Assistance Centre will not be covered by the warranty.
If, due to installation requirements, I position the hood lower than indicated in the instruction booklet, will the warranty still be valid?
No, the minimum distance required in the instruction booklet must be respected, both for the warranty to be valid and for safety in the kitchen environment.
If I am using the hood in extractor mode, do I need to make a ventilation hole in the upper part of the room?
Yes, the same hole will then be connected to the ducting from the hood. The hole must have a diameter of at least 120 mm.